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Return & Warranty

Nature Relax Return Policy:

All Nature Relax products come with a 30 Day Satisfaction Guarantee in addition to our warranty against defects in materials and/or workmanship.

If you are not completely satisfied with your purchase of the items for any reason, simply return it in its original unused condition, within 30 days from the date of purchase, and we will issue a full refund promptly upon receipt and inspection.
Items valued at $75 or more must be returned with trackable shipping service with delivery signature requirement.
Note: If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under our guarantee policy. A 10% restocking fee may apply.

If you are returning or exchanging an item due to defects in materials or workmanship, we will arrange to have the item shipped back to us at our expense and we will promptly exchange the item, or issue a full refund after inspection.
Note: Please examine your order immediately upon receipt. If you notice any defects please notify us immediately (within 7 days) and we will resolve the issue as soon as possible. Washed or used bed linens may not be returned under any circumstance.

 

Nature Relax Down Comforter Warranty:

Nature Relax Down Comforters are guaranteed to be free from defects in materials and workmanship (this includes down shifting or leaking out) for a period of 10 years from the date of purchase. Should warranty service on your comforter be required, we will repair or replace at our discretion. The use of a duvet cover and proper care are required to maintain your warranty. Labels must not be removed or guarantees will be void.

Our high-end down comforter is guaranteed to be sewn with sealed true baffle boxes, and the filling will not to shift into another compartment. The down is guaranteed to be clean and hypoallergenic.

This warranty does not cover: Damage resulting from abuse or improper care.
This warranty is given in lieu of all other warranties, express or implied and is subject to change at any time without prior notification.